Refund policy

Last Updated: 15/7/2026

At Saher Dia, we are committed to delivering products of exceptional quality.

 

Ready-to-Wear Products

Returns may be requested within 7 days of delivery.

Returned items must:

  • Be unworn, unused and undamaged
  • Be in original condition
  • Include original tags and packaging

 

Refunds are not offered. Eligible returns may be exchanged for another item of equal or greater value. If the selected replacement item is of a higher value, the customer will be responsible for paying the difference.

All shipping costs associated with the return or exchange process, including the return shipment to the atelier and the shipment of the exchanged item are the responsibility of the customer. Shipping charges are non-refundable.

Customers residing in the UAE who have placed an order online may schedule an appointment at the Abu Dhabi atelier to exchange an eligible item. During the appointment, the team will assist in selecting a suitable replacement and ensuring the appropriate size and fit.

 

Custom & Made-to-Measure Orders

Due to the personalized nature of custom and made-to-measure garments, all such orders are final.

Once production has started:

  • No cancellations
  • No refunds
  • No exchanges 

 

Damaged or Defective Items

If an item arrives damaged or defective, the customer must notify Saher Dia within 24 hours of the recorded delivery time.

The claim must include:

  • A photograph of the delivery invoice or shipping label.
  • Clear photographs of the damaged or defective item.

Claims submitted after the 24-hour notification period may not be accepted. 

 

Refund Processing

Saher Dia does not offer refunds. Eligible items may be exchanged in accordance with the Returns & Exchanges Policy.